5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality control processes.
Safety guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you determine whether the protector company is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it’s important to implement a method of verification and quality control to make sure that issues associated with the deficiency of performing these jobs do not begin to happen.
In this article we’ll discuss five (5) easy actions to improving your security guard service and achieving what you imagine as your perfect building site security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is among these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and inquire does it look decent.
Additionally, is the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to display whether the protector is a fantastic fit for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a lot about what to expect from this guard and it provides you a chance to ask another guard if you feel it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the company itself, in several cases the shield’s orientation to his assigned property is not as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double bank?
Determine the response to every one of the questions and be sure they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a guard to work in your property.
Guard supervision is among the more important factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel their job is not important and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most successful are:
In case your guards are required to produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are in your property. These monitoring systems allow the security guard company to monitor the time and log the action of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard provider provides a method of earning sure each guard is safe and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe their safety is important and being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is happening with your security as you aren’t there. Through these inspections, be sure that you ask your security guards questions about their responsibilities and duties to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be sure the adviser is not actually a security guard company. If that’s the case, your audit is sure to turn up issues with your current security guard company.